Terms and Conditions

Booking policy
Your hotel has laid down some rules, and it's our job to let you know what they are.

  • The primary guest must be at least 18 years old to be able to check into this hotel.
  • Check-in time is 4 pm and check-out time is 12 pm. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it.
  • Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Valid Passports for all guests staying including name of guest in whose name is reserved along with valid Umrah Visa. Without valid ID the guest will not be allowed to check in.
  • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Online Umra will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  • Hotels may charge a mandatory meal surcharge on festive periods e.g. Ramadaan , Eid Ul Adha, Eid ul Fitr etc... All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.

Cancellation Policy

  • If you cancel within 72 hours before check-in, you will incur 1 room night charges and for refunded amount would be offered as credit note to be used for future bookings.
  • Any cancellation made within 72 hours of checkin would be Fully non refundable.
  • Any reservation for peak season including , Rabi ul Awwal, Eids ,Ramadaan fully non refundable once confirmed.

Online cancellations

  • Cancellations request should be made min 72 hours prior check in by writing to cancellation@onlineumra.com except for peak seasons - Rabi ul Awwal, Eids ,Ramadaan, Weekends (Wed-Sat), where bookings are fully non refundable. for normal scan be made writing to Online Umra.
  • If you don't show up at the hotel, the entire booking amount will be deducted as no-show charges.

Modifications & Refunds

  • Online Umra has clear “non refund policy”. Thus for any cancellation request made as per prescribed guidelines above a credit note would issued against the actual refunded amount after calculating the penalty / cancellations charges as applicable.
  • Online Umra doesn't support changes and modifications to online bookings once they're made.
  • Don't call the hotel directly for reservation changes or cancellations. For all modifications for a confirmed booking a mail to be written to customersupport@onlineumra.com .The hotel's agents can't make changes to or process refunds for these specially-negotiated rates.